Grievance Procedure

EFL - Grievance Procedure

We have established simple and effective complaint procedures so that problems can be resolved quickly, efficiently and to your satisfaction. These procedures apply to all customers and involve the steps below:

Grievance Contact Details
Write in to customerfirst@efl.co.in or call us on our toll-free number 1800-233-9718.
If you are not satisfied with the resolution provided to you or in case of any complaint, we request you to contact our Customer Care Head.
Or write a letter and post it to the address mentioned below:
Grievance Redressal Officer
Mr. Yashodhan Damle
Contact No : 020-67290726
Email ID : yashodhan.damle@efl.co.in
Electronica Finance Ltd., Audumbar, 101/1, Erandwane, Dr Ketkar Road, Pune 411004, Maharashtra, India

Ombudsman Scheme