Grievance Redressal Procedure.
At ELECTRONICA FINANCE LIMITED we believe in providing the best of services to our customers and providing customers with easy access to information, products and services, as well as the means to get their grievances redressed.
We have set-up a dedicated toll-free helpline number, i.e. 1800 209 9718, to address any grievances/queries/requests raised by our Customers. The helpline number is managed by a dedicated Member Support Team which has team members who are well trained and equipped to handle customer queries, requests and grievances.
For any kind of grievances/queries/requests, you may also contact:
Please visit the nearest ELECTRONICA FINANCE LIMITED Branch Or call us on our toll-free number 1800-209-9718 Or write to us on customerfirst@efl.co.in and submit your complaints/grievance. We will respond to your complaint within 15 days.
If you are still not satisfied with the resolution you receive, or you don't receive any response within 15 days, you can write mail, or call the Grievance Redressal Officer of the Company at: Mr. Vallabh Ghate (Grievance Redressal Officer) Contact No : 020-67290700 Email: grievance@efl.co.in Electronica Finance Limited Audumbar, 101/1, Erandwane, Dr Ketkar Road Pune 411004, Maharashtra, India After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavour to do so within 15 days.
If you are still not satisfied with the resolution you receive, or you don't receive any response within 15 days, you can write mail, or call the Nodal Officer of the Company at: Mr. Amit Gadre (Principal Nodal Officer) Contact No : 020-67290700 Email: nodalofficer@efl.co.in Electronica Finance Limited Audumbar, 101/1, Erandwane, Dr Ketkar Road, Pune 411004, Maharashtra, India The complainant can also approach the Complaint Redressal Cell of the Reserve Bank of India by lodging its complaint at Ombudsman Offices mentioned below:
Centre | Address of the Office of NBFC Ombudsman | Area of Operation |
Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No: 25395964 Fax No: 25395488 Email: nbfcochennai@rbi.org.in | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
Mumbai | C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 23001280 Fax No: 23022024 Email: nbfcomumbai@rbi.org.in | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
New Delhi | C/o Reserve Bank of India Sansad Marg New Delhi -110001 STD Code: 011 Telephone No: 23724856 Fax No: 23725218-19 Email : nbfconewdelhi@rbi.org.in | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Rajasthan and State of Jammu and Kashmir |
Kolkata | C/o Reserve Bank of India15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Telephone No: 22304982 Fax No: 22305899 Email: nbfcokolkata@rbi.org.in | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |